Last updated: 7 October 2026
Shipping Within Australia
Shipping is free on all Australian orders, including framed commissions and unframed prints. Custom framing for prints, such as an A2 frame, is quoted separately along with its own shipping.
Orders are sent with tracked delivery where available. Delivery times are estimates and vary with location, workload and carrier delays.
Local Collection
Commissions can be collected locally or delivered locally by arrangement, such as at a nearby market. Pieces are held for 14 days after you are told they are ready. After that, Siki Studio will contact you to arrange delivery or collection.
International Shipping
International orders ship unframed, rolled in a protective tube, with tracked delivery where available. Postage is a flat rate by destination zone, shown at checkout or quoted when you enquire.
Import VAT, customs duties and courier handling fees are set by the destination country, charged on arrival and paid by you. Parcels are declared at their true value.
If a parcel is refused or left unclaimed, it is returned to Siki Studio. Postage in both directions is your responsibility and is not refunded.
Please check that your shipping address is correct. If a parcel is returned because of an incorrect address, re-sending it is at your cost.
Digital Commissions
Digital commissions are delivered electronically by email or download link and are not shipped.
Delays & Lost Parcels
Siki Studio is not responsible for delays caused by postal carriers or customs processing. If a tracked parcel is lost, Siki Studio will help with the claim.
Exchanges & Refunds
Because artworks are made to order, exchanges and refunds are not accepted for change-of-mind purchases. Please check sizes, border selection, personalisation and shipping details before you pay.
Custom Commissions
Deposits are refundable if you cancel before work begins, less any transfer or currency conversion fees. Once work has begun, deposits are non-refundable. Completed commissions are not eligible for refunds or exchanges because of their personalised nature.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact sikistudio.au@gmail.com within 7 days of delivery with clear photos of the artwork, the packaging and any visible damage. Replacements or other remedies are offered after assessment.
Your Consumer Rights
Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for faulty goods or goods that don't match their description.